Interesting Facts From School This Week:
This week is all about customer service, which includes not only how staff treat patrons, but “user experience” (UX), which includes signage, accessibility, and what appears in the library collection.
- “Selecting materials for purchase? It impacts UX. Choosing replacement carpet for the YA department? It impacts UX. Taping up a sign? Changing the hours of operation? Cleaning the restroom? Waiving or collecting a fine? Creating the structure on your website? Yes, all of these things impact the experience you’re giving library members.” — source
- “Because of an aging population, it becomes increasingly likely that there will be more people with physical or mental disabilities in your community in the future.” — source
- “Your library’s collection should include resource materials on physical disabilities. Fiction collections for all ages should include books that feature adults and children with disabilities.” — source
- “Some libraries offer a drive-up window with customized service to make pickup and delivery easier for people with disabilities—and provide a great convenience to the general public.” — source
- “As with many disabilities, the biggest barrier to service for people who are deaf is often other people’s attitude.” — source I RELATE TO THIS SO HARD.
- “According to mental health professionals, people with mental illness typically comply with explicit rules, and when told there are rules against certain behavior, they will change their behavior to conform to the rules.” — source
This Week’s Blog Posts:
On Tuesday I shared my review of the satire/memoir What Do We Need Men For? A Modest Proposal by E. Jean Carroll. Thanks for all your comments about your knowledge of the author and your feelings about the #MeToo movement.
On Friday I shared the horror novel Baby Teeth by Zoje Stage. Again, this Friday review didn’t get much attention, so I’m definitely changing my posting days to Tuesday/Thursday. If you’re looking for a scary, smart book as Halloween approaches, you can go wrote with Baby Teeth.
Next Week’s Blog Posts:
Bill @ The Australian Legend mentioned that I haven’t shared a Meet the Writer feature in some time, so I reached out and secured an interview with author Jayne Martin. You can read about her on Tuesday. In my questions, I don’t focus on a book in a way that prevents readers who aren’t familiar with the author’s work from enjoying her answers, so please check it out!
On Thursday, I will, come hell or high water, have The Summer Queen by Joan D. Vinge reviewed. This novel has taken me twice as long as I expected to read it. In fact, it’s currently over due at the library — and it’s an ILL. Oops. Maybe if someone published the book in relatively normal font, I wouldn’t be here ass-hanging-out-in-the-wind on a review, but here I am indeed.
Book I’m Reading Aloud to My Spouse:
It’s a Christmas miracle! We’re done with David Copperfield by Charles Dickens. Thanks to Shell @ Books by the Cup for cheering us on the whole way. On Saturday we started a novella that came recommended by Karen @ Booker Talk called The Room by Jonas Karlsson, translated by Neil Smith.
Books Added to the TBR Pile: